NOTE: The following terms and conditions apply to all Nutra-Fix™ products on this website, with the exception of the 'NutraFX Nutra-Culture™' Fodder Wheel. Please visit the 'NutraFX Nutra-Culture™' Fodder Wheel Ordering page for details pertaining to orders and delivery. SHIPPING/DELIVERY: Most orders are processed within 48 hours (excluding weekends) of receipt. Allow 7 to 10 business days for delivery to most of Canada and the United States. International orders could take from 10 to 21 days. Our standard method of shipping within Canada and the USA is via United Parcel Service (UPS) Ground Service for all orders of $50.00 or more. UPS does not deliver to P.O Boxes, therefore you should include a complete and valid street address, zip and area code telephone number with your order. Allow 5 to 10 working days for delivery in most regular service areas. Orders below $50.00 ship via Air Mail only, allow 10 to 15 working days for delivery in most regions of Canada and the US - No tracking is available with this service - Shipping date e-mail confirmation only. Please note that UPS does not deliver on weekends or holidays. Do not count these days, or the day your package is picked up from our warehouse by UPS, when estimating your delivery time. We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. International Shipping: As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. If an order sent by us to you is refused delivery by Customs due to unauthorized ingredients or contents, Nutra-Fix™ is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by Customs authorities of any country, Nutra-Fix™ will credit the customer for the value of the unopened and untampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product. There is usually not an importation problem, but occasionally they occur. By ordering, you agree to be bound by these terms. If your order is considered to be HIGH-RISK, your order will be declined and voided. Each individual International order is evaluated individually to determine potential loss and some International orders may be declined at our choice. Please be aware that this is no fault to you, but only a safety consideration for us to reduce fraud. International Customers will only have the AIR MAIL option available and will have a an additional $15.00 handling charge that will be added to International orders. Receiver is responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. Receiver is responsible for any losses and Nutra-Fix™ can not guarantee successful delivery due to import/export laws and regulations, that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal and accepted for sale in their country. Receiver is responsible for duty and/or any other local charges. Normal Delivery Times: Delivery times are usually affected by customs proccessing. However, depending on the country of destination, you can expect delivery times from date of factory shipping confirmation, as follows: Canada, U.S.A.: 7 to 10 days Returns: All pre-authorized returns should be initiated within 15 days
of delivery and are subject to a 15% restocking fee to cover
shipping and handling. We will not accept any collect unauthorized
returns containing used or opened merchandise. Customers are
responsible for all shipping charges on return or replacement
packages. Please include a copy of a printed invoice with the
product. |
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